SAFE PLAY

Player Protection & Safe Play

Responsible Gaming at 13bet — Your Safety Comes First

13bet is committed to providing a safe, fair, and transparent betting environment for every player across Bangladesh. We believe that gambling should always remain an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines every tool, control, and resource available to help you stay in control of your play.

Age Restriction

18+ Only 18+

SSL Encryption

256-Bit Secure

Session Controls

Set Time Limits

Self-Exclusion

Available 24/7

Our Pledge

Our Commitment to Responsible Gaming

At 13bet, responsible gaming is not a legal checkbox — it is a core value that shapes how we design and operate our platform. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we take seriously the trust that every one of those players places in us when they create an account.

We recognise that while the vast majority of players enjoy betting as a recreational activity, a small number may develop patterns that move beyond healthy entertainment. Our role is to equip every player with the knowledge, the tools, and the access to support they need — before a problem develops and after one is recognised.

Every responsible gaming tool described on this page is available free of charge to all registered 13bet players. There is no waiting period, no penalty, and no judgment attached to using any of these features. Choosing to use a deposit limit, set a session time reminder, or request a self-exclusion is a sign of informed, mature play — and we actively encourage it.

Player-First Platform Design

Every feature on the 13bet platform — from deposit flows to game lobbies — is designed with player wellbeing in mind. Responsible gaming controls are accessible directly from your account dashboard, not buried in settings menus.

Proactive Monitoring

13bet's internal systems monitor account activity for patterns associated with problem gambling — such as rapidly increasing bet sizes, extended unbroken session times, or repeated attempts to increase deposit limits. Flagged accounts receive a responsible gaming check-in from our support team.

Non-Judgmental Support

If you contact 13bet support to discuss a gambling concern, your conversation will be handled with complete discretion and zero judgment. Our support team is trained to provide accurate information about the tools available and, where appropriate, to signpost external professional help.

No Pressure Marketing

13bet does not send unsolicited promotional messages to players who have opted out of marketing, players who are on a cool-off period, or players who have an active self-exclusion. Players on responsible gaming restrictions will not receive bonus offers or promotional prompts.

Strict Age Verification

13bet verifies the age of every registered player through document-based KYC. No player is permitted to deposit, bet, or access real-money games until their identity has been confirmed and their age verified as 18 or above. This is a non-negotiable requirement with no exceptions.

Regular Policy Review

13bet reviews its responsible gaming tools, policies, and monitoring procedures regularly to ensure they remain effective and aligned with best practice in the online betting industry. Player feedback is welcomed and actively used to improve the features available.

Age Policy

Age Restriction — 18+ Players Only

13bet strictly prohibits access to its real-money betting and casino services by anyone under the age of 18. This policy applies to all players regardless of location within Bangladesh, and regardless of the payment method used. There are no exceptions.

During the account registration process, every player is required to declare that they are 18 years of age or older. Following registration, 13bet's KYC (Know Your Customer) process requires players to submit a valid Bangladesh National Identity Card (NID) or passport for age and identity verification. Deposits and real-money play are not enabled until this verification is successfully completed.

If 13bet discovers at any point — through document review, a report from a third party, or any other means — that a player is under the age of 18, the account will be immediately suspended and all funds will be frozen pending investigation. Any winnings accumulated by an underage player are void and will not be paid out. The player's personal data will be securely deleted subject to applicable legal obligations.

Protecting minors from gambling harm is a shared responsibility. If you are a parent or guardian and believe that a minor in your household has accessed or attempted to access the 13bet platform, please contact our support team immediately at [email protected]. We will act on all such reports promptly and confidentially.

We also encourage parents and guardians to use internet filtering and parental control software on shared devices to prevent underage access to gambling websites. Tools such as device-level browser restrictions and content-filtering services available on Android and iOS devices can be effective barriers. Please ensure that your 13bet account credentials — including your password and OTP — are never accessible to minors in your household.

If you are under 18 years of age, you are not permitted to use the 13bet platform. Please close this page. If you are aware of a minor using this platform, report it immediately to [email protected]. 18+

Account Controls

Player Protection Tools

13bet provides a comprehensive suite of responsible gaming tools that are available to all registered players at no cost. These tools are designed to give you direct, real-time control over your betting activity. You can access and configure all of the following controls from within your 13bet account dashboard after completing the 13bet Login process.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a 72-hour cooling-off period to protect against impulsive decisions.

Loss Limits

Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When your net losses reach the specified threshold, the platform will suspend real-money betting for the remainder of that period. This tool is particularly effective for players who set and stick to a fixed entertainment budget.

Session Time Limits

Set a maximum duration for each betting session. When your session time limit is reached, you will receive an on-screen reminder and be automatically logged out. You can also configure a pop-up reminder at a set interval — for example, every 30 minutes — to keep you aware of how long you have been playing.

Cool-Off Period

If you feel you need a short break from betting, you can apply a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period your account remains open for viewing but real-money betting and deposits are suspended. Cool-off periods take effect immediately and cannot be cancelled before they expire.

Reality Checks

Enable on-screen reality check notifications that appear at regular intervals during your active session — every 15, 30, or 60 minutes. Each notification displays your total session duration, net win or loss for the session, and total bets placed, giving you a clear real-time picture of your current activity before you decide whether to continue.

Activity History

Review a full, transparent history of your betting activity — including total deposits, total withdrawals, individual bet records, net win and loss figures, and cumulative session time — from within your account dashboard. This historical view helps you make informed decisions about your gambling habits based on actual data, not memory.

To activate any of these tools, log in to your 13bet account and navigate to Account Settings > Responsible Gaming. All tools are free to use and take effect without delay (with the exception of deposit limit increases, which require a 72-hour cooling-off period as a protective measure). If you need help activating any control, contact [email protected].

Know the Signs

Warning Signs of Problem Gambling

Problem gambling does not always develop suddenly. It typically emerges gradually, often going unnoticed until it has begun to affect daily life, relationships, or finances. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment. If you recognise several of these patterns in your own behaviour — or in that of someone you know — it is time to seek help.

Chasing Losses Placing additional bets specifically to recover money lost in a previous session, rather than for entertainment.

Betting Beyond Your Budget Spending money on betting that was set aside for essential expenses such as rent, food, utility bills, or school fees.

Inability to Stop Finding it difficult or impossible to stop betting once you have started, even when you intended to play for only a short time.

Preoccupation with Gambling Thinking about betting constantly — planning the next session, reliving previous wins or losses, or feeling restless when not gambling.

Concealing Gambling Activity Hiding bet histories, deposit amounts, or time spent gambling from family members, friends, or colleagues.

Borrowing to Gamble Taking loans, borrowing from family or friends, or selling personal possessions in order to fund betting activity.

Neglecting Responsibilities Missing work, study, family, or social commitments because of time spent gambling or recovering from its effects.

Emotional Dependence Using gambling as a primary way to manage stress, anxiety, depression, boredom, or emotional distress.

Escalating Stakes Needing to bet progressively larger amounts to feel the same level of excitement that smaller bets once provided.

Recognising these warning signs in yourself is an act of courage, not weakness. If several of the above descriptions apply to you, please use the self-exclusion tool in your 13 bet account or contact our support team at [email protected]. You can also proceed to the Self-Assessment section below to gain a clearer picture of your current relationship with gambling.

Reflect & Evaluate

Gambling Self-Assessment

The following questions are designed to help you honestly evaluate your current relationship with gambling. This is not a clinical diagnostic tool — it is a private, informal self-check intended to help you reflect on your habits. Answer each question honestly, keeping in mind your gambling behaviour over the past 30 days.

Responsible Gaming Self-Check

Read each statement carefully. If you answer "Yes" to three or more of these questions, we strongly encourage you to use one of the player protection tools in your 13bet account or to reach out to a professional support service.

Have you ever spent more money on 13bet or other betting platforms than you originally intended to in a single session?

Have you ever bet money that was needed for essential household or personal expenses such as rent, food, or transport costs?

Have you ever tried to win back money you lost by placing more bets — a behaviour often called "chasing losses"?

Have you felt restless, irritable, or anxious when you were unable to gamble or when you tried to cut back on your gambling activity?

Have you hidden the extent of your betting activity — including money spent or time spent — from a family member, partner, or close friend?

Have you borrowed money from another person or taken out a loan specifically to fund gambling activity?

Has gambling caused you to miss or neglect work, study, family responsibilities, or important social commitments?

Do you find yourself thinking about gambling frequently when you are not actively betting — planning future sessions or replaying past results?

Have you ever felt that gambling is your primary way of escaping stress, loneliness, anxiety, or other negative emotions?

Have you made repeated unsuccessful attempts to reduce, control, or stop your gambling activity?

If you answered "Yes" to 3 or more questions: We recommend activating a deposit limit or cool-off period in your account settings right away, and contacting [email protected] for a confidential conversation about the tools available to you. Professional support is also available — see the Support & Resources section below.

Healthy Gambling Habits

Most players enjoy 13bet responsibly. Here are the habits that characterise healthy gambling behaviour:

✓

Set a fixed budget

Decide how much you can comfortably afford to lose before you start playing, and stick to it regardless of results.

✓

Treat it as entertainment

Think of the money you spend as the cost of entertainment — like a cinema ticket — not as an investment you expect to profit from.

✓

Take regular breaks

Step away from the screen at regular intervals. Use the session time reminder feature to help you do this automatically.

✓

Never chase losses

Accept that losses are part of betting. If you reach your budget limit, stop for the day — do not bet more in an attempt to recover.

✓

Balance with other activities

Maintain a healthy balance between gambling and other leisure activities, social time, and personal responsibilities.

Take a Break

Self-Exclusion — Pause or Stop Your Account

Self-exclusion is the most powerful responsible gaming tool available on the 13bet platform. It is designed for players who have decided — whether temporarily or permanently — that they need to stop gambling entirely. When you activate a self-exclusion, your account is immediately suspended and you will not be able to log in, deposit, or place bets for the duration of the exclusion period you select.

Available self-exclusion periods: 6 months, 1 year, 2 years, 3 years, or permanent exclusion. There is no minimum cooling-off delay before a self-exclusion takes effect — it activates the moment you confirm your request.

During a self-exclusion period, 13bet will take the following additional steps to support your exclusion:

Your account will be flagged so that our marketing team cannot send you promotional messages about BPL cricket odds, casino bonuses, or slots promotions for the duration of the exclusion.
Any pending withdrawal of funds held in your account balance will be processed and returned to your registered bKash, Nagad, Rocket, or bank account within 5 business days of the exclusion request.
If you attempt to create a new 13bet account using the same personal details (NID, mobile number, or email address) during the exclusion period, the new account will be identified and closed.
At the end of a temporary exclusion period, your account will not automatically reactivate. You must contact [email protected] to request reactivation, and a responsible gaming check-in will be required before play resumes.

Self-exclusion periods cannot be shortened or cancelled once activated. This irreversibility is intentional — it is a protective feature, not a restriction, ensuring that the commitment you make to yourself is honoured without the risk of impulsive reversal.

How to Request Self-Exclusion

Access your account via the 13bet Login page using your registered credentials.

Go to Account Settings

Navigate to Account Settings and select the Responsible Gaming section from the menu.

Select Self-Exclusion

Choose your preferred exclusion duration: 6 months, 1 year, 2 years, 3 years, or permanent.

Confirm your request

Confirm your decision via the on-screen prompt. Your exclusion takes effect immediately upon confirmation.

Contact support if needed

If you are unable to access your account to activate self-exclusion, email [email protected] and we will action the request directly.

Self-exclusion periods are irreversible once activated and cannot be shortened. This is a deliberate protective feature. Please consider your decision carefully before confirming. If you are in immediate distress, contact [email protected] now.

Get Help

Support & Resources

If you believe that gambling is negatively affecting your life, your finances, or your relationships, please do not wait until the situation becomes worse before seeking help. Reaching out is the most important step, and a number of professional support resources are available to players based in Bangladesh and internationally.

The following organisations provide confidential guidance, counselling, and practical support for individuals dealing with problem gambling and their families. 13bet does not endorse or operate any of these organisations — they are listed purely as a service to players who may benefit from independent, professional support.

National Mental Health Helpline (Bangladesh)

The National Mental Health Helpline of Bangladesh provides free, confidential counselling and crisis support. If gambling-related stress is affecting your mental health, this service can provide immediate guidance. Contact information is available through the Bangladesh Ministry of Health and Family Welfare.

Gamblers Anonymous

Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings are available online for players in Bangladesh who cannot attend in person.

Family Support

Problem gambling affects not only the individual player but also their family and loved ones. If a family member's gambling is causing concern in your household, speaking to a mental health professional or a family counsellor is an important first step. Your local Upazila Health Complex in Bangladesh can refer you to appropriate services.

GamCare

GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. Their website provides self-help resources, a live chat service, and the ability to connect with a trained counsellor. Available in English for players in Bangladesh at gamcare.org.uk.

BeGambleAware

BeGambleAware provides free and confidential support, information, and advice about gambling problems. Their online resources include self-assessment tools, treatment pathway guidance, and a directory of counselling services. Available in English at begambleaware.org for international players including those in Bangladesh.

13bet Support Team

13bet's own support team is available to help you activate any responsible gaming tool, discuss your account activity, or escalate a concern confidentially. While our team is not a substitute for professional counselling, we can provide immediate account-level assistance and signpost you to the right external help.

Seeking help for a gambling problem is a sign of strength and self-awareness. 13bet will never penalise, judge, or disadvantage any player who reaches out to us with a responsible gaming concern. Every request is handled with full confidentiality and genuine care for your wellbeing.

Reach Out

Contact 13bet Support

If you have a responsible gaming concern — whether about your own account, a family member's account, or a general query about our player protection policies — please contact the 13bet support team. We aim to respond to all responsible gaming enquiries within one business day (Bangladesh Standard Time, UTC+6).

Email Support

Send us a detailed message about your responsible gaming concern. Include your account username in the subject line for a faster response.

[email protected]

Response Time

We aim to respond to all responsible gaming enquiries within one business day. Urgent self-exclusion requests are actioned immediately upon receipt.

Within 1 Business Day (BST UTC+6)

Confidential & Judgment-Free

All responsible gaming communications are handled with complete confidentiality. Your account status and bonus eligibility are not affected by raising a concern.

100% Confidential Support

To request self-exclusion, a deposit limit, a cool-off period, or any other responsible gaming tool via email, please send your request to [email protected] with the subject line "Responsible Gaming Request — [Your Account Username]". Our team will process your request and confirm by return email within one business day. Urgent self-exclusion requests are treated as a priority and actioned the same day.

Play Smart

Enjoy 13bet — Safely and Responsibly

You now have a full picture of the responsible gaming tools, policies, and support resources available on the 13bet platform. Explore our games, check our FAQ, or log in to your account — all with the confidence that 13bet has your safety as its top priority. For adults aged 18 and above only.

Go to 13bet Login Explore 13bet Casino Cricket Betting Browse Slots Read Our FAQ About 13bet