13bet Frequently Asked Questions
Everything Bangladeshi players need to know about 13bet — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, withdrawal timelines, and staying safe on the platform. Browse by category or search your specific question below.
This page answers the most common questions from 13bet players across Bangladesh — covering every stage of your journey from first sign-up through to regular play and responsible gaming. If you cannot find the answer you need here, email our support team at [email protected] and we will get back to you within one business day (Bangladesh Standard Time, UTC+6).
Account & Registration
Questions about signing up for 13bet, verifying your identity, managing login access, and closing your account.
How do I create a 13bet account in Bangladesh?
Creating a 13bet account takes under three minutes. Visit the 13bet Login page, click the registration option, enter your mobile number, choose a secure password, and confirm your details. You must be 18 years of age or older to register. Once your account is created, complete the KYC verification step by submitting your National Identity Card (NID) before depositing real money.
What documents do I need to verify my 13bet account?
13bet requires a government-issued identity document to verify your account. A Bangladesh National Identity Card (NID) is the preferred document. Alternatively, a valid passport is accepted. Upload a clear photo or scan of the document through your account dashboard. Verification is typically completed within 24 hours on business days.
Can I have more than one 13bet account?
No. 13bet strictly allows only one account per player. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the account recovery option on the 13bet Login page rather than registering again.
I forgot my 13bet password. How do I reset it?
To reset your 13bet password, go to the 13bet Login page and click "Forgot Password". Enter your registered mobile number or email address and you will receive a one-time password (OTP) via SMS. Enter the OTP on the verification screen, then set a new password. If you do not receive the OTP within two minutes, contact [email protected].
How do I close my 13bet account?
To permanently close your 13bet account, email [email protected] with the subject line "Account Closure Request" and include your registered mobile number and NID for identity confirmation. Any remaining balance will be refunded to your verified withdrawal method within five business days. Note that account closure is distinct from self-exclusion — if you are closing for responsible gaming reasons, a self-exclusion may be more appropriate.
All identity documents submitted during 13bet verification are encrypted and stored securely. We never share your personal data with third parties for marketing purposes.
The entire 13bet registration and verification process is optimised for mobile — complete it entirely from your Android or iOS browser in under five minutes.
If you hit any issue during sign-up or verification, email [email protected]. Our team responds within one business day (BST, UTC+6).
Deposits & Withdrawals
How to fund your 13bet account via bKash, Nagad, Rocket, and bank transfer — plus processing times, minimum amounts, and fee information.
How do I deposit money on 13bet using bKash?
To deposit via bKash on 13bet, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction on your bKash app or by dialling *247#, and the funds will appear in your 13bet wallet instantly. The minimum bKash deposit is ৳200 and the maximum per transaction is ৳25,000.
How long does a Nagad deposit take to appear on 13bet?
Nagad deposits on 13bet are processed instantly in almost all cases. Once you confirm the payment through your Nagad account, funds appear in your 13bet wallet within seconds. In rare cases involving network delays on the Nagad side, it may take up to five minutes. If your deposit has not appeared after ten minutes, contact [email protected] with your transaction reference number.
What is the minimum withdrawal amount on 13bet?
The minimum withdrawal amount on 13bet is ৳500 regardless of the withdrawal method you choose. This applies to bKash, Nagad, Rocket, Upay, and bank transfer withdrawals. There is no withdrawal fee charged by 13bet, though your mobile banking provider may apply their own transaction charges. Always withdraw to the same account you used to deposit.
How long do 13bet withdrawals take to process?
13bet processes withdrawal requests within one to four hours during business hours (9:00 AM to 10:00 PM BST, UTC+6). Mobile wallet withdrawals to bKash, Nagad, and Rocket typically arrive within 30 minutes of processing. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or City Bank may take one to two business days to reflect in your account depending on your bank's clearing schedule.
Are there any fees for depositing or withdrawing on 13bet?
13bet does not charge any fees for deposits or withdrawals from the platform's side. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction fees for outgoing transfers. These fees are set by the provider and are outside 13bet's control. Check your mobile banking app for the current fee schedule before completing a transaction.
Can I deposit using a bank transfer on 13bet?
Yes, 13bet supports bank transfers as a deposit method. Supported banks include Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Bank transfer deposits typically take one business day to be credited to your 13bet wallet. Make sure to include your 13bet account ID as the payment reference when initiating the transfer, so our team can match your deposit correctly.
All deposit and withdrawal methods on 13bet use encrypted connections. Never share your bKash or Nagad PIN with anyone — 13bet support staff will never ask for your mobile banking PIN. If you receive a suspicious call or message claiming to be from 13bet, do not respond and report it to [email protected] immediately.
Games & Gameplay
Cricket betting, slots, live casino, mobile play, RTP, and fair play — everything you need to know about the games available on 13bet.
How do I bet on BPL cricket matches on 13bet?
To bet on BPL (Bangladesh Premier League) matches on 13bet, navigate to the Cricket section from the main menu. Select the current BPL fixture you want to bet on, review the available markets — including match winner, top batsman, total runs, and over-by-over markets — choose your selection, enter your stake in BDT, and confirm. Live in-play betting is available during active matches.
Can I bet on IPL and T20 World Cup matches on 13bet?
Yes, 13bet covers all major international cricket tournaments including the IPL, T20 World Cup, ICC ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Markets available for these events include match winner, top run scorer, highest opening partnership, total sixes, and many more. Tournament schedules and live odds are updated in real time across all cricket markets.
What slot games are available on 13bet?
13bet offers hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Titles range from classic three-reel slots to feature-rich video slots with free spins, multipliers, and progressive jackpots. Visit the Slots section from the main navigation to browse the full library, filtered by provider, theme, or volatility level.
Is there a live casino on 13bet?
Yes, 13bet features a full live casino section powered by Evolution Gaming and Ezugi. Available live tables include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and Live Sic Bo, all streamed in HD from professional studio environments with real dealers. Live casino games are available 24 hours a day and are accessible on both desktop and mobile browsers.
Can I play 13bet games on my mobile phone?
Yes, 13bet is fully optimised for mobile play. The platform runs directly in your mobile browser — no app download is required. All games, betting markets, deposit and withdrawal functions, and account management tools work seamlessly on Android and iOS devices. Simply open your mobile browser, navigate to 13bet.today, and log in to your account to start playing.
What is the RTP on 13bet slot games?
Return to Player (RTP) percentages on 13bet slot games vary by title and provider. Most Pragmatic Play and NetEnt slots carry RTPs between 95% and 97%. Individual game RTP figures are displayed in each game's information panel — accessible by clicking the info icon before or during play. 13bet only hosts games from certified providers whose RNG (Random Number Generator) outcomes are independently audited for fairness.
13bet covers every BPL season, the IPL, T20 World Cup, and all bilateral series involving the Bangladesh Tigers with deep in-play markets.
From Pragmatic Play's Gates of Olympus to NetEnt classics, 13bet's slot library is updated regularly with new titles from certified providers.
Evolution Gaming and Ezugi power 13bet's live casino with real-time HD streaming, multi-angle camera feeds, and authentic studio environments.
Bonuses & Promotions
Welcome bonuses, wagering requirements, free spins, loyalty rewards, and how to make the most of 13bet promotions without getting caught out by the terms.
What is the 13bet welcome bonus and how do I claim it?
13bet offers a welcome bonus for new players on their first qualifying deposit. To claim it, register your account, complete KYC verification, and make a deposit of at least ৳500. The bonus is credited automatically to your account within minutes of the deposit clearing. Full terms and conditions — including the wagering requirement — are available in the Promotions section of your account dashboard after logging in.
What is a wagering requirement and how does it work on 13bet?
A wagering requirement specifies how many times you must bet a bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing the bonus value. On 13bet, wagering requirements and which games contribute toward them are clearly stated in the specific promotion's terms. Sports bets and slot games typically contribute at different rates.
Do 13bet bonuses expire?
Yes, 13bet bonuses have an expiry period. The exact duration depends on the specific promotion — most bonuses must be wagered within 7 to 30 days of being credited. If the wagering requirement is not met before the expiry date, the unused bonus balance is removed from your account automatically. Check the individual promotion terms in your account dashboard to see the exact expiry timeline for any active bonus.
Does 13bet have a loyalty or VIP programme?
13bet rewards regular players through its loyalty programme, which tracks your wagering activity and moves you through progressively higher tiers. Higher tiers unlock benefits including increased withdrawal limits, personalised bonus offers, dedicated account management, and priority customer support. Details of the current loyalty tier structure and how to progress are available in the Promotions section after logging in to your 13bet account.
Always read the full terms of any 13bet promotion before opting in. Pay particular attention to the wagering requirement multiplier, the game contribution percentages, the minimum odds for sports bets to qualify, and the expiry date. Bonus funds and real-money funds are tracked separately in your wallet — real money is always used first.
Safety & Responsible Gaming
Account security, platform integrity, age restrictions, self-exclusion tools, and what to do if gambling starts to feel like a problem rather than entertainment.
Is 13bet safe and secure for players in Bangladesh?
13bet uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, including login credentials, personal information, and financial transaction details. Player funds are held in segregated accounts separate from operational funds. All games on the platform are sourced from certified providers whose outcomes are produced by independently audited RNG systems, ensuring fair and unmanipulated results for every player.
Is 13bet legal to use in Bangladesh?
13bet is an online betting and casino platform that operates as a safe and reliable service for its players. We do not make specific claims about licensing jurisdiction or regulatory approval from Bangladeshi government bodies. Players are responsible for understanding the laws applicable in their own location before using the platform. 13bet is committed to operating transparently and providing a secure, fair experience for all registered players aged 18 and above.
How do I set a deposit limit on my 13bet account?
To set a deposit limit on 13bet, log in to your account and navigate to Account Settings, then select Responsible Gaming. Choose Daily, Weekly, or Monthly limit and enter the maximum amount in BDT that you want to restrict your deposits to. The limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 72-hour cooling-off period as a protective measure.
What is self-exclusion and how do I activate it on 13bet?
Self-exclusion is a tool that temporarily or permanently suspends your 13bet account to prevent you from betting. To activate it, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. Available durations are 6 months, 1 year, 2 years, 3 years, or permanent. The exclusion takes effect immediately upon confirmation and cannot be reversed before the period ends. If you cannot log in, email [email protected] to request exclusion directly.
13bet is committed to player safety and responsible gaming. All player protection tools — including deposit limits, cool-off periods, session time reminders, and self-exclusion — are available free of charge through your account settings. Using these tools never affects your account standing or bonus eligibility. For detailed guidance, visit our dedicated Responsible Gaming page. 18+
Every page on 13bet is served over HTTPS with 256-bit SSL encryption, protecting your login credentials, personal data, and payment information at all times.
Set session time reminders in your 13bet account settings to receive an alert after a defined period of play, helping you stay in control of your time on the platform.
13bet enforces strict age verification during the KYC process. Accounts belonging to players under 18 years of age are permanently suspended and any balances returned.
Can't Find What You're Looking For?
Our support team at 13bet is ready to help with any question not covered above. You can also explore the platform directly — visit the casino, browse cricket odds, or check your account settings for built-in help prompts.
Send your question to our support team and we will respond within one business day (BST, UTC+6). Include your account username for faster assistance.
For detailed information about our terms, privacy practices, and responsible gaming policies, visit the dedicated pages linked in the footer below.